Cancellation & Refund Policy

SIXTYGRAM DIGITAL AGENCY LTD. (“Company,” “we,” “us,” or “our”) publishes this Cancellation & Refund Policy so customers clearly understand the rules before paying on sixtygram.com and dash.sixtygram.com, including payments via our payment gateway. This policy supplements our Terms of Service.

Effective date: 20 October 2026

1. Cancellation

  • When you may cancel: before we submit the order to suppliers or before delivery starts.
  • After delivery has started: cancellation may be limited or unavailable; we may credit only the undelivered portion based on supplier status.
  • Scheduled services: (e.g. studio rental or project contracts) please notify us at least 3 business days in advance, subject to the specific service terms.

2. Refund eligibility

Eligible cases (one or more of the following):

  • Cancellation before delivery starts under section 1
  • Supplier reject or failed delivery
  • Proven duplicate / overcharge / technical billing error
  • Other cases required by applicable consumer-protection law

We may decline refunds when:

  • Digital/SMM services were fully delivered as ordered
  • Cancellation is requested after delivery started outside section 1
  • The issue results from incorrect links, accounts, or information provided by the customer

3. Timeline & method

  • Wallet credit (typical for eligible digital/SMM orders): credited to your Sixtygram Wallet with a credit note (CN), usually within 1 business day after approval — store credit, not always a cash payout.
  • Card refunds (when a cash refund is approved, e.g. duplicate charge): returned to the original payment method within 7–14 business days after approval (depends on the card issuer).
  • Bank-transfer refunds (when approved): processed within 3–5 business days after approval.

4. How to request

Contact us with your order number and payment proof:

Signing in or placing an order on our systems (including accepting policies in the login popup) means you have read and accepted this policy.

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